Privacy Policy

Privacy Policy – AURÉO
Last updated: November 11, 2026
AURÉO operates this store and website, including all information, content, features, tools, products (such as our connected ear inspection devices), and related services, to provide you, as a customer, with a personalized shopping and user experience (the “Services”). AURÉO is powered by Shopify, which allows us to provide you with the Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, the latter shall prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal information we collect or process
When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been depersonalized. We may collect or process the following categories of personal information, depending on how you interact with the Services and our AURÉO products:
Contact information: Your name, address, billing address, shipping address, phone number, and email address.
Financial information: Credit card and debit card numbers, payment card information, transaction details, payment method, and payment confirmation.
Account information: Your username, password, preferences, and customer account settings.
Transaction information: The items you view, add to your cart, purchase, return, exchange, or cancel (such as the purchase of your AURÉO kit or accessories), as well as your past transactions.
Communications with us: The information included in your customer support requests, inquiries about using your AURÉO device, or complaints.
Device information and technical data: Information about your browsing device, network connection, IP address, and unique identifiers (particularly collected when you use our website or browse our technical support pages).
Usage information: Your interactions with the Services and how you browse our online store.
Sources of personal information
We may collect personal information from the following sources:
Directly from you: When you create an account, order an AURÉO product, use the Services, or communicate with our support team.
Automatically through the Services: From your device when you visit our website, through the use of cookies and similar technologies.
From our service providers: Such as our logistics providers, payment platforms, and technology partners.
From our business or third-party partners.
How we use your personal information
Depending on how you interact with us, we use your personal information for the following purposes:
To provide, adapt, and improve the Services: To fulfill our contract with you, process your payments, ship your AURÉO orders, remember your preferences, manage your account, and recommend products suited to your hygiene and well-being.
Marketing and advertising: To send you promotional communications (by email or SMS) regarding our new products or exclusive offers, and to show you targeted online advertising based on your interests.
Security and fraud prevention: To authenticate your account, secure online payments, and detect any fraudulent or malicious activity.
Communication and customer support: To answer your questions about using your AURÉO otoscope, follow up on your warranties, and maintain our business relationship.
Legal reasons: To comply with applicable laws, respond to regulatory requests, or fulfill our terms of service.
How we disclose personal information
We may disclose your personal information to third parties in the following circumstances:
With Shopify and our service providers: To ensure the hosting of our store, IT management, secure payment processing, and delivery of your packages.
With business and marketing partners: To deliver tailored advertising campaigns (you may opt out depending on the terms applicable in your place of residence).
At your direction or with your consent: For example, to have our carriers deliver your orders.
For legal reasons or in the event of a business transaction: In the event of a merger, acquisition, or to comply with a legal or judicial obligation.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes data to operate the platform. To learn more about how Shopify manages your data and how you can exercise your associated rights, you can view Shopify’s Consumer Privacy Policy.
Children’s data
Our products and Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe that a minor has provided us with information, please contact us so that we can delete it.
Security and retention of your information
We have implemented security measures to protect your banking and personal data. However, as no transmission over the Internet is completely infallible, we cannot guarantee absolute security. We retain your personal information for as long as necessary to provide our services, honor our product warranties, and comply with our legal obligations.
Your rights and choices
Depending on your place of residence (particularly in the European Economic Area or the United Kingdom), you have the following rights:
Right of access and rectification: Request to view or correct your personal information.
Right of erasure: Request the deletion of your data.
Right to data portability and restriction: Receive your data or restrict its processing.
Withdrawal of consent: Unsubscribe from our marketing emails at any time via the unsubscribe link included in our messages, or revoke consent previously given.
Contact
If you have questions about our privacy practices, this policy, or if you wish to exercise your rights, you can contact us at any time:
Email: contact.novacrew@gmail.com