Shipping Policy

Last updated: November 11, 2026

Thank you for shopping with AURÉO. This policy explains how we ship your order, what it costs, and what you can expect after making your purchase.

Order Processing
Unless otherwise stated on our website, orders are processed within 1 business day (excluding public holidays).

Orders placed after noon or on weekends and public holidays may begin processing on the next business day.

You will receive a confirmation email with tracking information as soon as your order has shipped, if the shipping method allows.

Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times are displayed at checkout. Delivery times are estimates, not guarantees, and begin once your order has shipped. They may be affected by carrier delays, weather, or other events beyond our control.

Shipping Costs
Shipping costs are calculated at checkout based on your destination, the weight of the order, and the selected shipping method. Free standard delivery may be available on certain orders, as displayed at checkout.

Customs, Taxes, and Other Fees Applicable in the United Kingdom

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. If applicable, these fees will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be displayed before you place your order. If these fees are not collected at checkout, they may be due before or at delivery and will be the customer's responsibility, unless otherwise stated.

In some cases, additional import fees, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These fees are determined by the British customs authorities and/or the carrier and are the customer's responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend that you check your local import rules before placing an order.

Customs, Taxes, and Other Fees Applicable in the European Union

Orders shipped to European Union countries may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. If applicable, the applicable taxes, duties, and import fees will be calculated and displayed at checkout before you place your order. If these fees are not collected at checkout, they may be due before or at delivery and will be the customer's responsibility, unless otherwise stated.

If the checkout page indicates that duties and taxes are prepaid, your order will be shipped with these fees prepaid, and you should not be asked to pay additional import fees upon delivery. If the checkout page does not indicate that duties and taxes are prepaid, you may be asked to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import fees are determined by the EU customs authorities and/or the carrier and may vary depending on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking
Once your order has shipped, we will send you a confirmation email with a tracking number and a link, if applicable. Please note that it may take some time for tracking information to update after you receive it.

Shipping Destinations
We currently ship to: Belgium.

International orders may be subject to customs duties, import taxes, fees, and customs delays. All applicable fees collected at checkout will be displayed before you complete your purchase.

Address Accuracy
Please check your delivery address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages
If your order is lost, damaged, or delayed, contact us and we will help you resolve this with the carrier.

Order Changes and Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it is in transit, we will no longer be able to change it. Refunds for canceled or delayed orders will be processed promptly to the original payment method, where possible.

Questions?
Contact our team at contact.novacrew@gmail.com or use the contact information provided in our contact policy.